1 reviews | Active since Oct 2014
No feedback and no customer Service
I went with toothache to one of the network Dentist. After 4 visits, the problem wasn't fixed and i was so in pain that I dad to drank pail pills every 4 hours. I then decided to go to another network dentist, Legalwize. The dentist took a picture with his cellphone of my tooth, it was broken right threw. I the made an appointment and he fixed the tooth, as well as 2 other. Dentelwize the phoned me with a bill for R1 639.10, that Essential Med dont want to pay and I cannot get any answers out of them. Why must I pay if the Network Dentist is ***********? Why cant Essential Med gave me answers? Dentalwize is waiting for their money.When I first join Essential Med, I ask them if I can go to my own Dentist and that I will cover the difference out of my own pocket, but a big NO NO. <br>
Thank you for bringing this concerning matter to our attention.
The claims supervisor was in contact with regarding your above enquiry. Please be advised that on the 18.06.2015 you were advised by the practice manager that your dental accounts were paid according to our benefit structure and schemed rates and any code that is not covered will be for the clients liability.
We will unfortunately not refund the full account as Essential Med cannot be held liable for the mistake the dentist did at the time of consultation.
Please note that the practice manager also advised you that you needed to go back to the network provider dentist and take the matter up with them.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group
Thank you for bringing this concerning matter to our attention.
The claims supervisor was in contact with regarding your above enquiry. Please be advised that on the 18.06.2015 you were advised by the practice manager that your dental accounts were paid according to our benefit structure and schemed rates and any code that is not covered will be for the clients liability.
We will unfortunately not refund the full account as Essential Med cannot be held liable for the mistake the dentist did at the time of consultation.
Please note that the practice manager also advised you that you needed to go back to the network provider dentist and take the matter up with them.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group