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In July of 2018 i did an application for my Mom with this insurer and there are some important points that does not get covered when joining. I opted for the chronic medication to be added and when my Mom went to collect her medication, she was told that it is not covered. I then contacted your offices and was told to fill in a chronic medication form(why was this not disclosed from the beginning and the fact that i opted for the chronic medication should be an indication that she needs it?) On the 18/02/2019 I forwarded the chronic application form and did not hear back from your offices until, i contacted you on the 01/03/2019 and was told that they would get back to me before C.O.B. Needless to say that there was no feedback. I contacted your offices on the 04/03/2019 and was kept on hold until my airtime ran out, the call was not that long but the fact that i needed to follow up and wait to be assisted again, is unacceptable since this had been previously logged. My Mom's prescription has run out and due to the lack of service from you guys, she needs to pay for her chronic medication out of her pocket now. Can someone please follow through with getting back to me regarding this? Your lack of professionalism and attention to detail is unimpressive to say the least.