LP
Linda P
1 reviews | Active since Feb 2015
25 May 2015, 16:29
No Customer relationship skill
I posted a complaint on the 12th of May.<br> <br> We received a message stating that they would get back to us by the 13th before 12h00 which never happened and up to date have not had any communication from them.<br> <br> This is absurd and I want my money refunded as I already got another service provider.<br>
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Replies (1)
EssentialMED's replyOfficial
26 May 2015, 15:36Hello Plessis4,
Thank you for bringing this concerning matter to our attention.
We would like to confirm that a consultant has been in contact with your regarding the above enquiry. As per your telephonic conversation a confirmation email with all correspondence and relevant documentation will be sent to you so that you would be able to claim back the medication you paid for, if the medication is covered on our formulary.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group
Thank you for bringing this concerning matter to our attention.
We would like to confirm that a consultant has been in contact with your regarding the above enquiry. As per your telephonic conversation a confirmation email with all correspondence and relevant documentation will be sent to you so that you would be able to claim back the medication you paid for, if the medication is covered on our formulary.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group
Best regards,
EssentialMED's reply26 May 2015, 15:36
Official
Hello Plessis4,
Thank you for bringing this concerning matter to our attention.
We would like to confirm that a consultant has been in contact with your regarding the above enquiry. As per your telephonic conversation a confirmation email with all correspondence and relevant documentation will be sent to you so that you would be able to claim back the medication you paid for, if the medication is covered on our formulary.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group
Thank you for bringing this concerning matter to our attention.
We would like to confirm that a consultant has been in contact with your regarding the above enquiry. As per your telephonic conversation a confirmation email with all correspondence and relevant documentation will be sent to you so that you would be able to claim back the medication you paid for, if the medication is covered on our formulary.
Should you have any further questions please do not hesitate to contact us.
Kind Regards
Essential Group
Best regards,