no costomer service at all

I app**** for a medical aid and all went smooth the first debit order went off and I asked John Vass to help me nominate a Dr in my area I can use then the 2nd months debit order went off and it was R100 more for the 2nd time when I inquired about that he told me to send my bank statements because the previous months debit orders was not allocated and then I did not hear a word from this people again send 3 emails to cancel as I was paying for something and I could not use it at all this was the 2nd time I app**** with them and the last time it went the same the previous time I app**** now they cannot even find my cancellation email and I must search for it and send it again and doing there work for them.