NO ASSISTANCE IN ORDER TO SPEED UP PAYOUT

My daughter was in a car accident on 12 December 2015. She was in Grote Schuur hospital and had a multiple severe injuries also an elbow injury that needed a specific operation by a medical Specialist - I was referred to Vincent Pallotti Hospital in Pinelands as it was December and an extremely busy time for Grote Schuur hospital.<br> <br> The Essential Med Claim department explained to me that the emergency claim has been approved for R250 000-00. Also that I need to revert the hospital to them directly (which I did). <br> <br> My daughter is recovering at home since 25 December 2015 and now Essential Med is making it virtually impossible to claim! Requesting at first:<br> the police report - I got that for Elize<br> then requesting a drivers license - my daughter was on holiday caught a lift with a friend who (driver) since hired a lawyer to protect himself and they don't want to send through this information as he is protected under the law! Essential Med needs to send his lawyer directly a request for this information.<br> <br> Now I am also told that I was meant to complete a document upon discharge! no one explained any of this to me!<br> <br> They were promptly assisting me initially but now passing the bucket