MORE TERRIBLE SERVICE FROM ESSENTIAL MED

So ONCE again Essential med MESSED UP! They GOT one thing right! To ONCE AGAIN make a mistake on a refund to be paid back to a client. So we struggled MONTHS with getting a claim paid out. THIS was after sending proof of submissions through 3 times, providing emails, proof of successful submissions etc. AT LAST we got an email stating the 1 amount on the claim would be paid back to us. NO APOLOGY from the NON-EXISTENT client care at Essential MED. So, we submitted a REFUND form, completed with bank details and sent to Radine Beukes on the 5th Feb. Today we followed up with regards to the refund. Proof of refund was sent, BUT GUESS WHAT, THEY USED OLD BANK DETAILS FROM THE CLIENT! WHAT IS THE USE OF COMPLETING A REFUND FORM WITH BANK DETAILS IF THOSE BANK DETAILS ARE NOT USED. I cannot believe that 1 person has to struggle with a company in this manner. Now we'll get a response to say "claim amount paid will take 14 days to reject" and then only they can re-pay the refund. This means the client is ONCE AGAIN being penalised because of the NON-EXISTANT CUSTOMER CARE AT ESSENTIAL MED. HOW MANY MISTAKES CAN ONE COMPANY MAKE???????

Today we got a reply from Radine stating that Nedbank gave them feedback to say the refund did not bounce back and that WE NEED TO CONFIRM WITH NEDBANK that funds were received. How could funds be received if the account was closed 6 months ago. AND WHY WAS THE REFUND PAID INTO THE INCORRECT ACCOUNT IN ANYCASE> NOW, ONCE AGAIN the client needs to sort out the MESS CREATED by ESSENTIAL MED!