more problems

I have just had problem after problem, first it took me almost two months to change my son's surname, then last month the debit order did not go through, and this debit order gets deducted from my employers bank account, and they could not give me a reason and the lady I spoke to said all previous debit orders went through, now today I get a call from the finance departmennt to say my july and august debit order did not gou through, and july was my first debit order for essential so I do not understand this, as I would not have received my cards if the first debit did not go through, and it is now november and they are only calling now, and after last months problem they did not once mention that two debit orders did not go through, just having problem after problem with essential