MEDICAL ACCOUNT NOT PAID, NO SERVICE AT ALL

I went to Lancet Labs for a blood test for my sport. I phoned Essential Med and asked if they pay for this, the consultant I talked to said yes and gave me 2 codes to put down on the form. 4 Months after the tests I get a bill from Lancet stating that my account has not been paid and that Essential Med didn't give a reason as to why not. I mailed Essential Med on 26 November 2014 asking them why not. I only received back an email on 3 December 2014 where they told me that someone would contact me and provide me with feedback. On 12 December 2014 I have not received any form of communication from them, so I mailed them again and asked that they get back to me asap. Still no communication. So I thought everything was sorted until I got a phone call from Lancet yesterday, stating that because I didn't pay my account I have been handed over to ITC. This is completely unacceptable. I am very unhappy with this service, in the last 2 and a half years as a client, I have not been treated this badly. I want the monies of R404.10 refunded to me as soon as possible, as you should have paid this a long time ago.