NK
Neil K
1 reviews | Active since Nov 2012
13 Mar 2015, 21:30
**** I WOULD GET MY REIMBUR*****T
Essential Med, are *****, the are very first to debit your account on paid day, but when it come to you claiming and they paying you... it never happens, I put through a claim about 2 months ago, they don't even have the decency to call you, after you following up ever so often. <br> I advise everyone not to take this medical insurance, even the doctors you go to refuse to treat you if you are on essential med, they say essential med does not pay their accounts.
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EssentialMED's replyOfficial
19 Mar 2015, 12:26Hello cassiusjordan,
On the 03-02-2015 your reimbur*****t form was received. The 04-02-2015 you were informed that we need the detailed account to successfully processes your reimbur*****t. 05-02-2015 we followed up with you regarding the detailed account, 13-02-2015 your pathology and doctors account was sent through for processing. Payment was made 17-02-2015 and the pathology account was paid on the 24-02-2015. 13-02-2015 a follow up was done and we informed you that we need the detailed account for your reimbur*****t in order for us to reimburse you. You received a call from the our Accounts Department with regards to the Hello Peter complaint. Advising you as to the reason your account has not been paid, which was due to the fact that the detailed account for your casualty visit has been requested on numerous occasions in order for your claim to be processed. Confirming, our consultant informed you on numerous occasions that we need a detailed account and you advised there was some confusion with regards to what a detailed account was. You confirmed that you would forward us the relevant documentation so that your reimbur*****t can be processed according to our benefit structure and scheme rate.
On the 03-02-2015 your reimbur*****t form was received. The 04-02-2015 you were informed that we need the detailed account to successfully processes your reimbur*****t. 05-02-2015 we followed up with you regarding the detailed account, 13-02-2015 your pathology and doctors account was sent through for processing. Payment was made 17-02-2015 and the pathology account was paid on the 24-02-2015. 13-02-2015 a follow up was done and we informed you that we need the detailed account for your reimbur*****t in order for us to reimburse you. You received a call from the our Accounts Department with regards to the Hello Peter complaint. Advising you as to the reason your account has not been paid, which was due to the fact that the detailed account for your casualty visit has been requested on numerous occasions in order for your claim to be processed. Confirming, our consultant informed you on numerous occasions that we need a detailed account and you advised there was some confusion with regards to what a detailed account was. You confirmed that you would forward us the relevant documentation so that your reimbur*****t can be processed according to our benefit structure and scheme rate.
EssentialMED's reply19 Mar 2015, 12:26
Official
Hello cassiusjordan,
On the 03-02-2015 your reimbur*****t form was received. The 04-02-2015 you were informed that we need the detailed account to successfully processes your reimbur*****t. 05-02-2015 we followed up with you regarding the detailed account, 13-02-2015 your pathology and doctors account was sent through for processing. Payment was made 17-02-2015 and the pathology account was paid on the 24-02-2015. 13-02-2015 a follow up was done and we informed you that we need the detailed account for your reimbur*****t in order for us to reimburse you. You received a call from the our Accounts Department with regards to the Hello Peter complaint. Advising you as to the reason your account has not been paid, which was due to the fact that the detailed account for your casualty visit has been requested on numerous occasions in order for your claim to be processed. Confirming, our consultant informed you on numerous occasions that we need a detailed account and you advised there was some confusion with regards to what a detailed account was. You confirmed that you would forward us the relevant documentation so that your reimbur*****t can be processed according to our benefit structure and scheme rate.
On the 03-02-2015 your reimbur*****t form was received. The 04-02-2015 you were informed that we need the detailed account to successfully processes your reimbur*****t. 05-02-2015 we followed up with you regarding the detailed account, 13-02-2015 your pathology and doctors account was sent through for processing. Payment was made 17-02-2015 and the pathology account was paid on the 24-02-2015. 13-02-2015 a follow up was done and we informed you that we need the detailed account for your reimbur*****t in order for us to reimburse you. You received a call from the our Accounts Department with regards to the Hello Peter complaint. Advising you as to the reason your account has not been paid, which was due to the fact that the detailed account for your casualty visit has been requested on numerous occasions in order for your claim to be processed. Confirming, our consultant informed you on numerous occasions that we need a detailed account and you advised there was some confusion with regards to what a detailed account was. You confirmed that you would forward us the relevant documentation so that your reimbur*****t can be processed according to our benefit structure and scheme rate.