Ive been asking the same question and still no ans

Ive been a member of essential for a good few years now. Ive been trying to confirm what i need to send through in order to add my daughter as a beneficiary when she is born seeing that this needs to be done within 48hours of birth or she gets put on a 6 month waiting period. Ive been in contact with Liana who has been somewhat helpful and then just stopped replying. I sent an email to their contact us page on their website more than a month ago and was never contacted. All i want to do is get this sorted before my daughter is born so i can get her on this stupid medical scheme but this is such a mission. I sent another email requesting a call back but the auto response says you have to wait 72 hours for someone to call you back which still hasnt happened from my previous request sent a month ago