Incorrect Information / Poor response time on quires / Claim not paid

<p>Had to go see a dentist, was given dentist details to go see which is covered by them. Got to dentist, dentist made me pay R750.00 and told me to claim from Essential. Submitted claim got paid R120.00 from the R750.00 I paid being told it is an out of rate visit they do not cover it. Complained got one call from them asking a few questions, have not heard from them since. Nor would they pay the antibiotics the dentist had to prescribe me (R300+), was told they only cover medicine prescribed by a GP.</p> <p> </p> <p>They get paid their montly premuim but I am out of pocket by R900+ for going to a dentist they had told me to go to. </p> <p> </p> <p>This is not my first exceptionally poor experience with them. I would not recommend signing up them, I will most definitely be changing. There is always an issue with paying out claims, they make sure to find reasons not to pay you. </p>