Horrifically bad customer service

Let it be noted that for the umpteenth time Essentail Med gives the most horrific customer service. Not only do they give incorrect falsified information but also **** about my policy (very much active and paid up to date) being terminated. Specsavers called for optometry authorisation and Liesl deliberately **** about my policy being terminated in 2013. When I called to query same Liesl yet again **** about never receiving a call from Specsavers. I received a call from Teshwin notifying me that there was a hick up and they (Essentail Med) had sorted the confusion out with Specsavers. Apologies won't fix the damages caused to your brand. It leaves doubt about your services, about the fact that you either have *********** or ********* staff? Would I want to continue a relationship with kind of issues...would I want to continue referring family, friend and acquaintances to the Essential Med group? NO...at this stage I feel I should cut my losses and move to another medical insurance provider!!!!!!<br> Highly annoyed and irritated to say the least!