Horrible Service

Called to obtain auth, wasn't given a reference number just that documents are needed. Was advised quotes, doctors referral should be sent to auth once received and that R10 000 would be covered for the procedure. I emailed the information, quotes, invoices etc. when I was able to including payments for the tonsillectomy in December. After several emails, till to date no feedback from the auth department. Called and was told to send the information to claims. Each time Claims came back with a different document needed. Eventually was told its being sent to process the claim. Now told, they need the auth emails and don't want to pay me back for the procedure.