KP
KYLA P

1 reviews | Active since Nov 2014

20 May 2015, 14:16

FANTASTIC SERVICE!

I contacted ESSENTIAL MED on 12/05/2015 regarding my claim queries and I spoke to JUNAYDE JAMES (PRACTICE MANAGER) as he is the only one who deals with practice queries. I advised him that claims i have previously submitted are now stale and have not received any response regarding payment/rejection so he suggested that i email all claims which in total was 14 claims DATED BACK TO LAST YEAR!!! and proof of submission and he will see what he can do about the matter.<br> In the next day or two Junayde contacted me regarding the claims and confirmed that claims have been sent through for processing and on the 19/05/2015 payment was received by ESSENTIAL MED.<br> I do thank you once again Junayde as your assistance was most definitely appreciated!

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Replies (1)
EssentialMED
EssentialMED's reply25 May 2015, 09:22
Official
Hello kylap,

Thank you very much for the compliment.

We will ensure that Junayde receives your compliment. We are pleased that our staff are of such great help.

Staff at Essential Med strives to render an efficient and effective service to all clients.

Should you be in need of any further assistance, please do not hesitate to call on our friendly staff.

Kind regards,

Essential Group