Exceptionally poor service

I have been in dispute with essential med from December 2014 regarding the product that they sold me. In my dispute I am noting that I was brought under the impression that they are a medical aid but was informed that they are merely a medical insurance. I have requested for their feedback and for them to supply me with a copy of the sales recording, to date they have not made this available to me. I wrote them and official letter giving them 31 days to respond regarding the points raised, to no surprise they have not responded. When you call you are placed on hold for prolonged period of time. Even though they do not want to assist they still deducting money from my account. <br> <br> I made enquiries and I am not the first person to have been **** to by them, comes as no surprise.