Essential Med - Very sad service delivery.

I have been a loyal client for over 2 years. Very happy loyal client, but today I lost respect for the medical insurance.

2 years of Doctors visits, specialist visits. I am 24 and provided all the necessary documentation for my medical emergency as my tonsils are poisoning my body, so by so that I now have heart and blood pressure problems because of the Tonsils.

I do understand the insurance covers only a certain amount, BUT, in certain cases they may override and assist clients/patients if it means saving a life, or I hoped so. I sent an email requesting help for the full amount ofest R 100 000.00 for the day visit (this being the max amount) they only offered R 10 000,00. (all quotes, letter and info was provided)

Me and my partners have made numerous phone calls asking for more help, because... where do people earning less than this amount per year, have 90k savings, if I had 90k saved, I'd have paid for the operation in cash. I have to say, I am so unhappy with this service delivery. We begged, praying they would help, now because I cant go for the operation and being off sick a lot am stand a chance to lose my job.

Overall, Essential med has helped a lot with the Dr visits, but with specialist visits we haven't even received back any of the claims we made, they continually tell us, we didn't receive the mail sent it to...(another email address) or send it again.

I am so unhappy, I was hoping for better service being a client for over 2 years now.

Sadness at its best because if you don't have money..... you cant become healthy. SAD TRUTH OF NOT ONLY SA BUT THE WORLD.

This review is not to tarnish but so that maybe someone with power in your organization can offer help further than what we have received, give authorization for this operation so the 2 gold ***** in my throat affecting my breathing, eating and fluid intake, can be removed. Ill stay a loyal client but only if I can be helped.

PLEASE Help. I don't want to die young.