Essential Med = Pathetic service

I like so many others started contacting my creditors as my business have been closed for more than a month at this stage due to the National lockdown and as we are at the time of this post still waiting on payouts from the Goverment business funds i started reaching out to my creditors asking for a little extention in premium payments for end of April as i was not sure if i would get fund in in time as well as alocating most fund to pay my staff... i sent Essential med a email regarding tis stating that i only require a short extention. Seeing that i have always paid in full on time i thought this would be a acceptable option for them but apparently not. I was told abruptly that Essential Med doesnt do that and their solution was to just go ahead and cancel your policy and rejoin when you have money...DURING A PANDEMIC THEY SUGGEST CANCELING MY MEDICAL AID POLICY... ESSENTIAL MED = PATHETIC CUSTOMER SERVICE...

Below is my responce to the rejection email they sent me.

I would also like to note that I am very unhappy with the blunt response from Essential Med regarding the payment holiday option, I understand it’s not you personally but the company you work for, a company that seems to care very little for the people that is paying your MD’s salary (which I assume he or she is still getting…unlike myself)and seeing that Essential Med is a “medical related” company one would assume you would be more compassionate and understanding but NO. Furthermore it’s funny that your competitor Flexicare who I also have a policy with contacted ME to offer a payment break for up to 6 months…seems they are actually trying to help customers unlike Essential Med.

I want you to know that Essential Med is now the only company out of all the creditors I deal with that is not even interested in helping a loyal customer…I will make my opinion about this “company policy” public on my social platforms and will defiantly be changing service providers as soon as the current lockdown is lifted, I hope other Essential Med clients see this email on socials and decides to do the same.