Essential Med medical insurance

From the start when joining this medical insurance I was told that if I don’t pay or skip a premium I will not be covered for the month I didn’t pay

In June I experienced financial difficulty and I send an email to the medical insurance that I won’t be able to pay end June due to financial constraints and I will try to gather money by the 5th of July and they changed my premium to eft On the 5th of July I sent an email that I was not able to gather funds and asked them to change my premium back to debit order for end July They informed me that I need to pay on the 25th of July than they will change back to debit order

I did that payment has agreed and send them the proof of payment

Than I was having a conversation with one of the agents that I know I was not covered for the month I didn’t pay now the agent tells me that I will fall into a waiting period again because of the missed payment, I agreed but later they double debited my account after sending an email that they will debit I responded that I can’t afford a double debit and asked them to please not double debit They did anyway I sent an email for the agent to call me back to discuss the arrears things because I was told that when I don’t pay I won’t be covered for that month and when I got the first letter with the cards it stated that the cover is from 1st May to 31st May Month to month I later called when I received the letter to ask why it’s for month to month that when the lady explained again

This past Friday I got an email that my policy has lapsed due to me returning the double debit they did and made an eft payment and send them the proof

Am really confused is it that they don’t care or they just do things the way they want Till today I haven’t received a call regarding all the emails I sent to them regarding this arrears