1 reviews | Active since Jan 2012
Essential Med doenst care about its clients
I have been a member since 2013, we have paid every month and the debit order goes off without a hitch, my daughter is pregrnant delivering March 2015, i have not been informed of any skipped premiums - not one call email , phone message nothing !!!<br> <br> I called to find out re maternity benefits for my daughter and am told a premium for oct 15 wasn't collected and we dont have any cover!!!! they never resubmitted the debit order or notified us and now suddenly we have no cover when my daughter needs it most !!!<br> <br> Id suggest that if this is the service and the attitude no one place their business with this company because they are not there to look after the clients as evidenced by the whole way this missed premium has been handled. id suggest they fore the accounts staff as they aren't doing their jobs and the customer service is not good . now there will be allot of excusing and covering up of the terrible work done when clients depend on this service and meanwhile my daughter is up the creek without a paddle at a time when we need the cover! in one word SHOCKING !!!
Thank you for bringing your concerning matter to our attention.
The Debit order was requested but the feedback from your bank was [EX02] Not provided for (equivalent to R/D on a cheque).
On the 9th of November you spoke to one of our Consultants regarding outstanding claims whereby you were advised that the premium for the month of October 2015 was not successful. An email was also send to you to advise you on the procedure to follow for the Out of Network Benefit.
Our Policy wording stipulates that if you have a skipped premium your benefits is reinstated and benefits will be available after the waiting periods is over. We do have a 12 month waiting period before the actual birth will be covered.
As you are aware Essential Med is a Medical Health Insurance and we are a pre-paid service.
Essential Med is bound by the Policy Wording and the Terms and Conditions of our Product.
Essential Med strives in the best service delivery towards all our valued clients.
Kind Regards
Essential Group
Thank you for bringing your concerning matter to our attention.
The Debit order was requested but the feedback from your bank was [EX02] Not provided for (equivalent to R/D on a cheque).
On the 9th of November you spoke to one of our Consultants regarding outstanding claims whereby you were advised that the premium for the month of October 2015 was not successful. An email was also send to you to advise you on the procedure to follow for the Out of Network Benefit.
Our Policy wording stipulates that if you have a skipped premium your benefits is reinstated and benefits will be available after the waiting periods is over. We do have a 12 month waiting period before the actual birth will be covered.
As you are aware Essential Med is a Medical Health Insurance and we are a pre-paid service.
Essential Med is bound by the Policy Wording and the Terms and Conditions of our Product.
Essential Med strives in the best service delivery towards all our valued clients.
Kind Regards
Essential Group