1 reviews | Active since Dec 2019
ESSENTIAL MED
I've been with essential med for a few months now, you can NEVER GET Through via phone, it takes about 48 hours before they even respond to an email.
My son's name was printed with the wrong surname on the cards (after waiting long for them), I have been struggling to get hold of them to rectify it eventually they sent an email to say it's been corrected and new cards are on the way.
Not only that they failed to tell me that premiums go up annually (which I have no problem with) but I haven't even paid 2 installments yet and it wasn't told to me.
The fact that you cannot get hold of anyone when you need to makes me wonder, what if it's an emergency?
Needless to say I'm definitely leaving them and I haven't even been able to use it yet. It's all empty promises from essential med and they make it seem like it's the way to go meanwhile their service sucks
Thank you for bringing your concerning matter under our attention.
Our QA Manager was in contact with the you and the correction was done on the policy as advised. New membership cards was requested to be send to you.
The Essential Med increase annul is 12 months starting from January to December each year. This increase is app**** to all policies.
Increases are also to pay the service providers as doctors, dentists, hospitals and other service providers have yearly increases and each benefit that was increased is to assist with the funding of the service providers increases. Should there be no premium increase on your policy this will mean that the member will then be liable to pay for the shortfall amounts at services providers who have there increases in January as well.
Kind Regards,
Elize
Thank you for bringing your concerning matter under our attention.
Our QA Manager was in contact with the you and the correction was done on the policy as advised. New membership cards was requested to be send to you.
The Essential Med increase annul is 12 months starting from January to December each year. This increase is app**** to all policies.
Increases are also to pay the service providers as doctors, dentists, hospitals and other service providers have yearly increases and each benefit that was increased is to assist with the funding of the service providers increases. Should there be no premium increase on your policy this will mean that the member will then be liable to pay for the shortfall amounts at services providers who have there increases in January as well.
Kind Regards,
Elize