DF
Daryl F
1 reviews | Active since Aug 2014
20 Mar 2015, 19:34
Error On account!!
3 Months ago i made a appointment at the Optometrist for this Saturday 21 march 2015. i received a phone call from the Optometrist today stating that they can't retrieve my benefit information due to the fact that my account has a \error"and there for i had to cancel. Question is how long has it had an error and why wasn't i informed about it?! This is the second time i have had problems. What if i was in a accident this weekend and i had to be hospitalized? The error won\""t help us much will it? This is unacceptable!! Payments are up to date and never late. Why am i paying for a service if i don\""t even get service? This problem needs to be sorted out NOW!!!"""
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EssentialMED's replyOfficial
23 Mar 2015, 11:02Hello darylfoggitt,
Thank you for bringing your concerning matter to our attention.
We would like to confirm that one of our consultants was in contact with you regarding your complaint. We can confirm that you are active to make use of your Optometry Benefits.
You will receive an email shortly from the consultant.
Essential Med strives towards delivering the best service to all our valued clients.
Should you have any enquiries please do not hesitate to contact any of our friendly consultants who will gladly assist.
Kind Regards,
Essential Group
Thank you for bringing your concerning matter to our attention.
We would like to confirm that one of our consultants was in contact with you regarding your complaint. We can confirm that you are active to make use of your Optometry Benefits.
You will receive an email shortly from the consultant.
Essential Med strives towards delivering the best service to all our valued clients.
Should you have any enquiries please do not hesitate to contact any of our friendly consultants who will gladly assist.
Kind Regards,
Essential Group
Best regards,
EssentialMED's reply23 Mar 2015, 11:02
Official
Hello darylfoggitt,
Thank you for bringing your concerning matter to our attention.
We would like to confirm that one of our consultants was in contact with you regarding your complaint. We can confirm that you are active to make use of your Optometry Benefits.
You will receive an email shortly from the consultant.
Essential Med strives towards delivering the best service to all our valued clients.
Should you have any enquiries please do not hesitate to contact any of our friendly consultants who will gladly assist.
Kind Regards,
Essential Group
Thank you for bringing your concerning matter to our attention.
We would like to confirm that one of our consultants was in contact with you regarding your complaint. We can confirm that you are active to make use of your Optometry Benefits.
You will receive an email shortly from the consultant.
Essential Med strives towards delivering the best service to all our valued clients.
Should you have any enquiries please do not hesitate to contact any of our friendly consultants who will gladly assist.
Kind Regards,
Essential Group
Best regards,