DO NOT WANT TO PAY A VALID CLAIM

In November 2014 I went to see the doctor twice during that month.<br> During October 2015 I received an email from Essential Med they will not pay the doctor's claim.<br> I did phone Essential to find out what the problem is, and I phoned the doctors' room to find out their situation with this claim.<br> After numerous conversations with staff members at Essential Med the claim came to the attention of Mr John Vass. According to him the fax number that was used to send the claim to was wrong - according to his findings, as \they"have never used that number. It has made the claim non valid as the follow up was done after 30 days (after 32 days precisely)<br> I went to the doctor's room and found evidence that the number that was used was the same number as a previous claim in August 2014 when I went to see the doctor. This August-claim has been paid"