Dangerously unreliable

My daughter went blind overnight in one eye . We rushed her to an eye specialist who saw she had externally swollen optical nerves . The cause of this was to be determined but the specialist was concerned that a brain tumour might be causing the increase in pressure . The eye blindness was most likely a symptom of some other underlying problem . Essential med refused to allow my daughter to be admitted to hospital because they said they don’t cover eye issues . This would be fair , but in this case , and at this stage , the eye issue was merely a symptom . We ended up having a MRI for brains and to see for tumors and she had a lumber punch to test for meningitis. These are not eye related procedures . But essential med refused to assist . They also did not respond in a timely manner during the emergency stage of this situation . My daughter had to sit in the car of a hospital parking lot , but essential med were taking too long to respond to my calls . I had to call them 4 times and they didn’t get back to me in time . Also , some of their phone lines are of such bad quality , that communication was almost impossible . This is something you don’t want to have to deal with if you are in an emergency and trying to get clearance for hospital admittance . I have cancelled my policy with them and regret I paid for 3 years of cover with them .