LK
Leynize K
1 reviews | Active since Apr 2015
02 Apr 2015, 13:35
Continue to take money from account *******ly!
I have never done this, but I am so mad at this company I can scream. I have been paying this so called \medical aid"for a year and 3 months now.... R949 per month. The one time that I had to claim"
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EssentialMED's replyOfficial
02 Apr 2015, 15:03Hello Leynize123,
Thank you for bringing the concerning matter to our attention.
Upon investigation we noticed that we have not received your cancellation request. We requested the original cancellation request but was advised today that you have no record of the request as your request was sent from your cellphone.
We also spoke to your mother Mrs Richards who is not the principle member and advised her that we require a cancellation letter from the principle member only. We sent you an email today at 12:55 pm advising you about the cancellation procedures. You sent a reply at 01:59pm requesting the cancellation documents.
Please note that there is a 30 day notice period for any cancellations received.
Should you have any queries please do not hesitate to contact us.
Kind regards,
Essential Group
Thank you for bringing the concerning matter to our attention.
Upon investigation we noticed that we have not received your cancellation request. We requested the original cancellation request but was advised today that you have no record of the request as your request was sent from your cellphone.
We also spoke to your mother Mrs Richards who is not the principle member and advised her that we require a cancellation letter from the principle member only. We sent you an email today at 12:55 pm advising you about the cancellation procedures. You sent a reply at 01:59pm requesting the cancellation documents.
Please note that there is a 30 day notice period for any cancellations received.
Should you have any queries please do not hesitate to contact us.
Kind regards,
Essential Group
EssentialMED's reply02 Apr 2015, 15:03
Official
Hello Leynize123,
Thank you for bringing the concerning matter to our attention.
Upon investigation we noticed that we have not received your cancellation request. We requested the original cancellation request but was advised today that you have no record of the request as your request was sent from your cellphone.
We also spoke to your mother Mrs Richards who is not the principle member and advised her that we require a cancellation letter from the principle member only. We sent you an email today at 12:55 pm advising you about the cancellation procedures. You sent a reply at 01:59pm requesting the cancellation documents.
Please note that there is a 30 day notice period for any cancellations received.
Should you have any queries please do not hesitate to contact us.
Kind regards,
Essential Group
Thank you for bringing the concerning matter to our attention.
Upon investigation we noticed that we have not received your cancellation request. We requested the original cancellation request but was advised today that you have no record of the request as your request was sent from your cellphone.
We also spoke to your mother Mrs Richards who is not the principle member and advised her that we require a cancellation letter from the principle member only. We sent you an email today at 12:55 pm advising you about the cancellation procedures. You sent a reply at 01:59pm requesting the cancellation documents.
Please note that there is a 30 day notice period for any cancellations received.
Should you have any queries please do not hesitate to contact us.
Kind regards,
Essential Group