Claiming with Essential Med

Even though I am very unhappy with the cover of my policy, which is the highest possible cover with Essential from a Hospital plan point of view - I still received very good and professional service from Zelda Ferreira.

From the moment I spoke to Zelda, she was professional and she attended to my queries and explained everything in detail for me. Even though I somewhat lost my patience, she remained calm and help me through the process. She even took the time to call the Hospital and provide me with feedback daily. And she assisted me with information of monies owed to me from the Hospital that I was unaware of.

Unfortunately, I have cancelled my policy with Essential Med because of the cover. I only recently discovered (my first claim in 5 years of payment) that certain things aren’t covered. For example, I had to go to the emergency casualty, where the medication was not covered and I was told if I was booked into the Hospital, the doctors bill won’t be covered.

While I do understand that I don’t pay a very large premium per month, I would like to be on a policy with full cover and no worries or extra money needed from my side, when making a claim. I would recommend charging your clients more and giving them more cover, insurance and assurance for your policies. While cheap coverers are good for people who don’t have money, not being covered when you get to the Hospital is a worry.

But thank you Zelda for your excellent service provided. I do appreciate your assistance.