Appalling service to poor service

i have joined Essential Med on the 01 September they have religiously taken my premium and joining fee, when i received my medical aid card my name and surname were spelled incorrectly even while having a copy of my ID i have reported it to Kim Titus and the date of start of benefits was only on the 01/11/2015 which what was not told to me when i joined they said accidental cover to start immediately after first debit order which was taken on the 25/09/2015, after. The 27/10/2015 i reported the incorrect spelling of my name and surname it was only attended to on the 14 December i have had no communication regard my card replacement and i had to contact again to find out what was being done about this on the 18 December i have received my new card and the spelling was correct but the benefit start date now have been move to the 01/12/2015. i have send a email to Kim Titus on the 18/12/2015 inquiring about this and up to today 23/12/2015 i have had no communication and i send a email daily asking for assistance they have taken 3 months of premiums and no assistance i want assistance and my premiums returned this is POOR service and since i started this benefit its only been BAD