After inquiring on a policy, my policy was changed

I was inquiring with a rep of the essential med group about a hospital plan and the options. The gentleman explained all my options and amounts. They all sounded good and told him I'd be interested in a curtain plan. The following month money goes off my account that is way more than I am used to. The amount bounces and I call customer car eand complain that a ttransaction I had not agreed to has gone off and bounced. I'd like to pay for my policy. That lady tells me that it is cos my policy has changed and I'm on the day to day hospital plan. I tell her that I never agreed to those changes. She sends me an amendment form. I fill it out and send it.<br> <br> The following month no changes have been made. I call the group and argue with them. I'm sent to speak to a manager. I explain to her that I didn't want this policy, I was just inquiring, further I sent an amendment form, but still nothing has changed. She promises to call me back. Instead I get sent an email back addressing a none issue. I decide to leave it alone till I hear from someone again. I haven't since. Further they are still taking money off for a policy I don't want. Your customer care ***********.