TK
Taryn K
1 reviews | Active since Sept 2013
22 Dec 2015, 15:38
7 weeks and still waiting for claim to be paid out
FALSE ADVERTISING!!!<br> <br> Your website states that a claim can take up to 2 weeks to be paid out. I am now waiting nearly 7 weeks and still not having any luck!!!<br> <br>
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EssentialMED's replyOfficial
23 Dec 2015, 12:34Hello stormmary,
Thank you for bringing your query under our attention. We, have with investigation, found that your premium for the month of November 2015 was not paid.
As such the claim could not be paid out. One of our managers' was in contact with you informing you of the status of your account. You were also advised that our administrators will pay the claim, should you pay in your missed premium by today and informed you when the claim will be paid out.
We do apologise for any inconvenience caused.
Kind Regards
Essential Group
Thank you for bringing your query under our attention. We, have with investigation, found that your premium for the month of November 2015 was not paid.
As such the claim could not be paid out. One of our managers' was in contact with you informing you of the status of your account. You were also advised that our administrators will pay the claim, should you pay in your missed premium by today and informed you when the claim will be paid out.
We do apologise for any inconvenience caused.
Kind Regards
Essential Group
EssentialMED's reply23 Dec 2015, 12:34
Official
Hello stormmary,
Thank you for bringing your query under our attention. We, have with investigation, found that your premium for the month of November 2015 was not paid.
As such the claim could not be paid out. One of our managers' was in contact with you informing you of the status of your account. You were also advised that our administrators will pay the claim, should you pay in your missed premium by today and informed you when the claim will be paid out.
We do apologise for any inconvenience caused.
Kind Regards
Essential Group
Thank you for bringing your query under our attention. We, have with investigation, found that your premium for the month of November 2015 was not paid.
As such the claim could not be paid out. One of our managers' was in contact with you informing you of the status of your account. You were also advised that our administrators will pay the claim, should you pay in your missed premium by today and informed you when the claim will be paid out.
We do apologise for any inconvenience caused.
Kind Regards
Essential Group