LB
Lerato B
1 reviews | Active since Oct 2024
12 Oct 2024, 10:42
Worst service on the planet earth.
The only company that has ever frustrated me to a point that I can't take it anymore. If u fall sick on Saturday like today 12th October. They refused to give me an authorization number to see a GP. They say the office that gives authorization numbers works Mondays to fridays. That means you are not allowed to fall sick on Saturdays. One of their agent Douglas said I can just go to the doctor and only get an authorization on Monday but Dr Fotogun said there is no such a thing like that. EEB is only there to frustrate their clients. Even the chronic medication u have to pay. I am so sick of this company.
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Essential Employee Benefits (Pty) Ltd's replyOfficial
14 Oct 2024, 11:19Dear Lerato,
Thank you for bringing this matter to our attention. We wish to apologise for the miscommunication caused by one of our consultants at the administrator level, who provided you with incorrect information regarding the process for acquiring a GP authorisation number on Saturday, 12 October 2024. We are pleased to confirm that EEB was able to provide you with an authorisation number, enabling you to visit your GP on the same day.
Please note that although EEB’s operating hours are from 08:00 to 16:30, Monday through Thursday, and 08:00 to 16:00 on Fridays, we continue to offer authorisations for emergency events during weekends and public holidays through our Managed Care Partner, Medicall Healthcare.
Once again, we sincerely apologise for any inconvenience caused by this miscommunication. We value your participation in our health insurance scheme and hope you will continue to engage with us on any matters related to your membership. We are grateful for your continued support and hope you remain a valued policyholder.
Yours sincerely,
Marc Kramer
Marc Kramer
Complaints and Quality Assurance Specialist
Essential Employee Benefits (Pty) Ltd's reply14 Oct 2024, 11:19
Official
Dear Lerato,
Thank you for bringing this matter to our attention. We wish to apologise for the miscommunication caused by one of our consultants at the administrator level, who provided you with incorrect information regarding the process for acquiring a GP authorisation number on Saturday, 12 October 2024. We are pleased to confirm that EEB was able to provide you with an authorisation number, enabling you to visit your GP on the same day.
Please note that although EEB’s operating hours are from 08:00 to 16:30, Monday through Thursday, and 08:00 to 16:00 on Fridays, we continue to offer authorisations for emergency events during weekends and public holidays through our Managed Care Partner, Medicall Healthcare.
Once again, we sincerely apologise for any inconvenience caused by this miscommunication. We value your participation in our health insurance scheme and hope you will continue to engage with us on any matters related to your membership. We are grateful for your continued support and hope you remain a valued policyholder.
Yours sincerely,
Marc Kramer
Marc Kramer
Complaints and Quality Assurance Specialist