TM
Tshifhiwa M
1 reviews | Active since Apr 2024
25 Apr 2024, 15:11
unhappy client
i regret joining EEB, i called regarding my debit order i was transferred to the lady called Tersia Katar the accountant of EEB she was so rude even told me that she will refund me with her money. im so frustrated i need my money back
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Essential Employee Benefits (Pty) Ltd's replyOfficial
26 Apr 2024, 14:39 Good day Tshifhiwa
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
We have attempted to contact you via phone and email to discuss your concerns further and find a resolution that meets your satisfaction. However, we understand that we may have missed each other. Please know that we are committed to addressing your concerns promptly and effectively.
We value your feedback greatly, as it helps us improve our services and ensure a better experience for all our members. Your satisfaction is our top priority, and we are eager to assist you in any way we can.
If you would like to discuss your concerns further or provide any additional details, kindly respond to our email. Alternatively, you can let us know a convenient time for you, and we will make every effort to schedule a call at your earliest convenience.
Once again, we apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve this matter.
Warm regards
The EEB Management Team
Warm regards
The EEB Management Team
Essential Employee Benefits (Pty) Ltd's reply26 Apr 2024, 14:39
Official
Good day Tshifhiwa
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
We have attempted to contact you via phone and email to discuss your concerns further and find a resolution that meets your satisfaction. However, we understand that we may have missed each other. Please know that we are committed to addressing your concerns promptly and effectively.
We value your feedback greatly, as it helps us improve our services and ensure a better experience for all our members. Your satisfaction is our top priority, and we are eager to assist you in any way we can.
If you would like to discuss your concerns further or provide any additional details, kindly respond to our email. Alternatively, you can let us know a convenient time for you, and we will make every effort to schedule a call at your earliest convenience.
Once again, we apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve this matter.
Warm regards
The EEB Management Team
Warm regards
The EEB Management Team