LB
Lerato B
1 reviews | Active since Oct 2024
15 Oct 2024, 16:44
This company takes my money every month but I don't get their services.
I wrote a review here last saturday about EEB, they apologised and assured that the problem has been resolved but not. I am still facing the same problem. I can't get my medication. I pay every month but not getting services. It is so disgusting. And I am taking this further.
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Replies (2)
Essential Employee Benefits (Pty) Ltd's replyOfficial
16 Oct 2024, 08:21Good day Lerato
We would like to confirm receipt of your complaint.
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
Kindly note, that the matter is currently being investigated and feedback will be provided soon.
Regards
EEB Complaints and Quality Assurance Specialist
Essential Employee Benefits (Pty) Ltd's reply16 Oct 2024, 08:21
Official
Good day Lerato
We would like to confirm receipt of your complaint.
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
We sincerely apologise for any inconvenience you may have experienced and appreciate you bringing this matter to our attention.
Kindly note, that the matter is currently being investigated and feedback will be provided soon.
Regards
EEB Complaints and Quality Assurance Specialist
LB
Lerato B's updateReviewer Update
16 Oct 2024, 08:56Why I was fooled in the first place because I have an email from you, assuring me that the script has been authorized and I can just go to the pharmacy. It has been a week. Now without medication. So now you say I should continue defaulting on treatment while waiting for you to conduct an investigation?
LB
Lerato B's update16 Oct 2024, 08:56
Reviewer Update
Why I was fooled in the first place because I have an email from you, assuring me that the script has been authorized and I can just go to the pharmacy. It has been a week. Now without medication. So now you say I should continue defaulting on treatment while waiting for you to conduct an investigation?