Script Authorization

If I could give a "0" I would.... This has by far the worst experience for me. Completely disorganised with zero care for customers who pay. These guys changed a service provider who authorises chronic scripts and I only find this out when I had to collect my medication, August I collect with no hustle, September the pharmacy tells me that my script is void and EEB is not going to pay. To find out that supposedly communication was sent to member to resubmit script where it was found that my contact details were captured wrong. Currently I am out of medication (chronic) and I still can't get medication, I last took medication on Sunday (29/09/2024) these people are still giving me the run around and don't want to authorise my script the only thing I get is "the matter has been escalated" yet I am not even the one who created this mess, should anything happen it is not like they will compensate my family and yet they are the ones not providing the service I PAY FOR.

No wonder their ratings are this horrible