Sanlam doesn't care!

I have had the worst experience with Sanlam with my provident fund withdrawl. I have been following up on a weekly basis only to be told today that my application has not been allocated after three weeks.

Your call centre is ineffectively. Calls rings unattended and when a consultant eventually answers (average wait 20 minutes) the consulant can never give clarity on the cause of the delay. Today I requested to speak to a supervisor and was given a name and no: to an Elsaba ***) which also rings and is unattended.

What must I do to get my savings. This is both disgusting and ridiculous.