Poor customer service

Good day,

I am a member of the Essential insurance and i have a membership certificate which states that I am an active member. However last week i have went to my dentist to book an appointment and when they called the medical insurance they advised that i am not an active member.

I made numerous calls and spoke to a consult zandile who said the matter will be escalated and they will activate me.

She advised me that she will call me back and till date i have not received a call.

I called again today and spoke to a male who said that he will call me back after 10 to 15 minutes and still no call.

I am very disappointed as i pay my medical insurance on time and i am going in circles for days trying to get Authorization.

I am on the verge of canceling this medical insurance if this is not rectified immediately.

My contact is : ***.