Less and less

Is it just my imagination or are these people doing less and less for their customers. Like when no one got through to their call center to get authorisations for about a week because they is only 1 person who works there and she was off sick so no one else bothered to fill in.

Not to mention taking months to process claims and then losing submissions or claiming they willnot pay because you didn't get authorization despite the call center telling you that it is not necessary.

They advertise R57000 cover per hospital stay, but when you get to the hospital they sing a different tune to the hospital staff about only R22000 and then will not attend to the related enquiry mail until after the weekend.

I am busy getting the impression that they are in the business of promising the earth moon and stars until you have signed up and already left your previous medical aid. Then all they are interested in is taking your money and giving you as little as possible if anything of what you are paying them for.

They have developed such a bad reputation among the service providers in Port Elizabeth that most will turn you away if they hear you are with EEBS.