RB
Roberta B
1 reviews | Active since Sept 2022
30 Oct 2024, 09:19
Complaint Essential Employee benefits line
This medical aid has very bad service , i waited from 08:23 to 08:36 for an agent to respond to my whats app then i requested to do benefits at 08:37 and got the benefit done by the agent Themba at 08:56 , he just rep**** with an auth number not advising if this benefit is approved or not . This is after calling the medical aid and no answer ,During this time the patient was waiting to be seen by the Doctor , This is terrible terrible service , i would not recommend this medical aid or Themba to assist anyone .
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Essential Employee Benefits (Pty) Ltd's replyOfficial
01 Nov 2024, 09:55Dear Roberta,
Thank you for reaching out regarding your experience with our consultant and bringing this to our attention.
As discussed during our call today, we would like to sincerely apologise for the inconvenience caused to you, the practice and the members concerned.
We have tightened our processes internally to avoid this kind of miscommunication in the future.
Please feel free to reach out if you need any further assistance.
Yours sincerely,
EEB Complaints and Quality Assurance Team
Essential Employee Benefits (Pty) Ltd's reply01 Nov 2024, 09:55
Official
Dear Roberta,
Thank you for reaching out regarding your experience with our consultant and bringing this to our attention.
As discussed during our call today, we would like to sincerely apologise for the inconvenience caused to you, the practice and the members concerned.
We have tightened our processes internally to avoid this kind of miscommunication in the future.
Please feel free to reach out if you need any further assistance.
Yours sincerely,
EEB Complaints and Quality Assurance Team