Essential Document Solu... Sorry Problems!

The following is based on my own interaction and experience with Essential Document Solution (EDS) therefore my own opinion.

Whatever you do, do not make use of their service, they will tell you what you need to hear during a zoom call, take your money then not deliver. I was panicking because I already app**** in July at the Embassy and needed it before Jan ended as my passport expires Jan. So I came across them made contact and made use of their service. After sending 19 emails today I got a response that the owner was in hospital therefore couldn't do much with my passport application as this is the exact thing he said (I was in hospital for a week that's it). When I queried why I wasn't made aware of this when I initially emailed the middle of January, I was told by the owner that he is the only one who deals with passports (even though another employee said he asked for information from DHA and they are still waiting because they are working with 50% staff), my uncle is SA for through to DHA on the same day just wanted to see if what they were saying is true, it was not. I had feeble excuses and weak replies. He now refuses to refund me even though in an email he states he only checked up on my application yesterday (01/02) after I sent an email yesterday morning telling him to cancel our agreement and service. He says I should refer to the mandate which doesn't really say much. I was desperate and though this was a credible and reliable company. To me they are not, nor are they transparent. They delete comments or turn off commenting on all their platforms to make themselves look more appealing. Something I just noticed as I see some clients are starting to complain.

Digusted with the level or rather lack or service received from them. DO NOT EVER USE THEM.