1 reviews | Active since Sept 2020
EDS Service for Unabridged Docs not recommended
As lockdown fell over South Africa, and almost all services came to a stop - I reached out to Edward and his team to assist me with the application for my Unabridged Birth Certificate and Unabridged Marriage Certificate.
The application portion of the process is fast. The forms are sent to you to complete and payment requested before any actual work can start (understandably).
Once the payment is done, and the forms submitted back to them to action ..... That is where the trouble starts.....
After a week of no confirmation on what is happening, and WhatsApps sent and just asking the very basic client question: "What will be happening now? How long does this process take?" The replies are motivated by what is going on in parliament and totally off topic :(
Well, fast forward 3 months - to June 2020. IF I DONT ASK FOR UPDATES - I DONT GET ANY RESPONSE. The answers from EDS are again, "offices closed. Martin will go tomorrow. By the end of this week. We are almost there".... And so forth. I then contacted my marriage officer and she actually did my Unabridged marriage Certificate within 2 weeks. So I cancelled my one application with EDS. Now it is just for that Unabridged Birth Certificate.
Fast forward another 3 months to Sept 2020 - Oh the frustration. No feedback. No actual answers. Just the avoidance of answering the very basic question: What is happening with MY application? Answers from EDS is stuff like "Our servers were moved to the US, We lost all domains/emails, next week. We are close....."
Now again - almost end of October 2020. STILL NO UNABRIDGED BIRTH CERTIFICATE. Because of the vague answers that do not actually address my questions, I went to Facebook and asked very politely for feedback please. Wow - Blocked from the Saffa Passport Renewal, Unabdriged Documents, Police Clearances, Dirco Group. Well, Commenting again on Essential Document Solutions Facebook page to ask for some feedback please - Blocked.
Come on guys. This is not even slightly professional. Instead of just getting back to me with some actual real information or status, you block me? I wasn't even nasty or anything. I just asked for an update. Politely.
My experience with EDS is far below par. No client service. No professionalism. I fully understand Covid and it's impact. As a business professional myself, I really do understand.
I would not recommend their Unabridged Document services to anyone. Other services I cannot comment on.
The whole of South Africa was aware that Home Affairs did not issue Unabridged Documents during a lockdown. Each and every Whatsapp was responded to. The page or group is not for paid clients to comment and ask for feedback this is why you were blocked, that is a marketing tool and not your Enquiries section managed by Marketing. You have the company phone number and Email address, None of your Emails or WhatsApps were ever ignored including the ones send 16 PM 21 October 2020. You have a service agreement with us that you cannot slander or defame our business on social media platforms, including Hello Peter because on our end we always open to mediate with a client, You have broken the relationship and agreement. Are you aware that the Unabridged Department is under investigation and no employee in that department executes normal duties at this moment? If you really invested time you would have seen it on the group when you enquired about your service. This investigation is now in week 4. With your case, we have invested long hours into your application. One of your applications was refunded to you because we knew the correct processes were not followed. It's impossible to obtain documents if you have an application in the process at office "X" but office"Y" issue it, where there is smoke there is fire. Your agreement state clearly you cannot use 3rd parties and should you decide to go to Home Affairs yourself the cost and time are for your pocket. You adhered to none of the terms and conditions laid down to you and signed for by yourself, we were kind to refund that fee but we were not obligated to.
Unfortunately, we cannot deliver a service to you anymore, how you speak and conduct yourself and what you do is not the same thing. You were fully aware Martin was off duty when you contacted the office because it was after hours.
You were told he will be in today, the hours of work were shared with you and you still invested in the time to write this note.
You are fully aware we have moved domains, you are fully aware when you send a WhatsApp you want attention now, your excuse has always been I am a Business data analyst and needs it now. You are fully aware we do not send updates if we don't have updates, we can only provide information the moment we received information.
I hope you understand that the mandate can now be canceled without further notice or compensation.
Sincere regards,
The whole of South Africa was aware that Home Affairs did not issue Unabridged Documents during a lockdown. Each and every Whatsapp was responded to. The page or group is not for paid clients to comment and ask for feedback this is why you were blocked, that is a marketing tool and not your Enquiries section managed by Marketing. You have the company phone number and Email address, None of your Emails or WhatsApps were ever ignored including the ones send 16 PM 21 October 2020. You have a service agreement with us that you cannot slander or defame our business on social media platforms, including Hello Peter because on our end we always open to mediate with a client, You have broken the relationship and agreement. Are you aware that the Unabridged Department is under investigation and no employee in that department executes normal duties at this moment? If you really invested time you would have seen it on the group when you enquired about your service. This investigation is now in week 4. With your case, we have invested long hours into your application. One of your applications was refunded to you because we knew the correct processes were not followed. It's impossible to obtain documents if you have an application in the process at office "X" but office"Y" issue it, where there is smoke there is fire. Your agreement state clearly you cannot use 3rd parties and should you decide to go to Home Affairs yourself the cost and time are for your pocket. You adhered to none of the terms and conditions laid down to you and signed for by yourself, we were kind to refund that fee but we were not obligated to.
Unfortunately, we cannot deliver a service to you anymore, how you speak and conduct yourself and what you do is not the same thing. You were fully aware Martin was off duty when you contacted the office because it was after hours.
You were told he will be in today, the hours of work were shared with you and you still invested in the time to write this note.
You are fully aware we have moved domains, you are fully aware when you send a WhatsApp you want attention now, your excuse has always been I am a Business data analyst and needs it now. You are fully aware we do not send updates if we don't have updates, we can only provide information the moment we received information.
I hope you understand that the mandate can now be canceled without further notice or compensation.
Sincere regards,