LB
Loren-Lee Bothman

1 reviews | Active since Nov 2021

31 Mar 2022, 13:52

Thank you

On the 7th March I logged a complaint on Hello Peter about essence nail polish I purchased at clicks. I received correspondence within 48 hours, the team apologized for their fault and offered me a voucher or brand new nail polishes. I only use essence nail polish so I was more than happy to have my products replaced. The courier just delivered my parcel and I personally just wanted to thank Maureen Robert's and Suzanne Schlechter from Cosmetix for valuing me as a customer. Your customer is top class and even though I experienced a bad quality product I will continue to support your brand as you put your customer first! Thank you ladies, your professionalism is appreciated 🙂🙂🙂

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Replies (1)
Essence cosmetics
Essence cosmetics's reply31 Mar 2022, 14:25
Official
Hi Loren-lee, thank you very much for your lovely review. We strive to always put our customers first. Support from loyal customers like yourself really helps our business grow, evolve and reach greater heights. We appreciate your loyalty and support immensely.