Essence cosmetics please help

I am very unhappy with Essence cosmetic brand i have been a loyal customer for the past 5 years and I have been buying everything Essence. For the past 3 months I buy products then it is not sealed I wonder how do they comply with Covid 19 guidelines ? My eyes been ichy ever since i buy the stuff thats not sealed and no i am not buying Testers ! MY EYES GOT AN INFECTION AND TO TOP IT ALL OFF MY SKIN BROKE OUT TO MY FACE BURNED EVERYTIME I APP**** FOUNDATION OR BB CREAM NO ITS NOT A SUDDEN ALERGY WENT TO THE STORE AND COMPLAINED AND THEY REFUSE TO REFUND ME NOR EXCHANGE MY PRODUCT BECAUSE ITS NOT SEALED THE MORE I TRY TO EXPLAIN THAT THIS IS HOW I BAUGHT IT THE MORE THEY TELL ME THAT IT CAN NOT BE TRUE ! I AM TRUELY DEEPLY VERY UNHAPPY WITH ESSENCE I HAD BEEN A LOYAL CUSTOMER FOR THE PAST 5 YEARS AND NEVER HAD ANY PROBLEM BEFORE WHEN I TRY TO EMAIL THEM NO ONE RESPONDS ! EMAIL AFTER EMAIL AFTER EMAIL ! I WOULD LIKE TO KNOW WHAT THEY ARE GOING TO DO ABOUT THIS SITUATION I AM NOT A PERSON WHO COMES ONTO HELLO PETER ON SHAMING BUISNESSES BUT I WENT THROUGH A LOT OF PAIN AND NO ONE SEEMS TO HELP ME

IT COST ME A PENNY AND A LEG TO SEE DR'S ITS APPOINTMENTS AFTER APPOINTMENTS MONEY THAT I DONT JUST HAVE TO THROW AROUND

LONG STORY SHORT I TESTED THE OLD PRODUCTS THAT WAS STILL A LITTLE BIT OF PRODUCT IN ONCE MY FACE AND EYES HEALED AND NOT DID THE SAME NOTHING HAPPEND NO BREAK OUTS NO EYE IRRITATION

I AM VERY UNHAPPY!