BAD CUSTOMER SERVICE

I have purchased Essence Baby Got Blush liquid blush however my skin reacted negatively to the product, I developed rash on both cheeks where I app**** the blush. I sent an online enquiry last week friday lodging a complaint until today there has not been any response. I have provided my email address and cellphone number, together with the photos of my face. That is no way to treat a client, not even to acknowledge that they have received my complaint.