1 reviews | Active since Apr 2013
We do not honor pricing in our online store although order is confirmed
<p>This morning I placed an order for a Logitech mouse with Esquires Online Shop. The price for the mouse was given on the store. The order was confirmed online as well as via email with the price that the item was offered and accepted at. I proceeded to send an email to the branch manager as well as various staff at the Durban brnach to inform them that my driver would pay and collect the item. The email was read and no issues were raised untill the driver arrived to pay and collect. Suddenly then I get a call stating that the price could not be honored and we need to pay much more than what was quoted and accepted. I refused to accept this as in my opinion there was a product offered for a certain price and accepted for that price. I looked everywhere on their site as well as on the order confirmation - there is no fine print that states terms and conditions apply nor are there any terms and conditions that a customer can view. This to me is unacceptable and I will never ever deal with them again.</p>
