DF
Derrick F
1 reviews | Active since Feb 2015
11 Feb 2017, 13:14
Undelivered
<p>I placed a order online with Esquire on 25/11/2016 till today they never delivered the item no communication i called Esquire this morning the person who was helping told me that she is still starting up her computer she transferred dispatch no answer and sent two emails no reply this is second time i'm coming across this problem. Esquire and courier direct like to play the blaming game. </p>
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Replies (3)DF
Derrick F's updateReviewer Update
12 Feb 2017, 16:16from Esquire technologies
Hello Derick
I am truly disappointed as I just found out that you also posted on Facebook at 4:30pm as well as Hellopeter this afternoon 1:24pm
I am actually very surprised as you have purchased in an excess of 500 items from us over the last few years with almost no issues but for one item you actually trying to defame us on social media platform to what end?
I honestly don’t see the logic of this and in my opinion I think that you are extremely unfair as we could have resolve this amicably but you chose the social media route.
Therefore it make no sense to continue our business relationship any further.
Please note I am arranging for your braai stand to delivered to you on Monday , but after that please don’t call us ever again as your account with us is now closed and will not be opened again
I have asked Nicholas to shut down your VRN website on Monday morning as soon as he arranges for the transfer for the refund amount you paid for the website.
Please just let us all know by email to all the above email addresses if we must deliver it to the address that it was on the CourierDirect waybill or to your physical address
@Esquire Team
Please arrange for that braai stand to delivered on Monday and give me confirmation that it is done
Once again Thank you for your business in the past
We wish the best of luck with your business going forward
Regards
Mahomed Cassim
DF
Derrick F's update12 Feb 2017, 16:16
Reviewer Update
from Esquire technologies
Hello Derick
I am truly disappointed as I just found out that you also posted on Facebook at 4:30pm as well as Hellopeter this afternoon 1:24pm
I am actually very surprised as you have purchased in an excess of 500 items from us over the last few years with almost no issues but for one item you actually trying to defame us on social media platform to what end?
I honestly don’t see the logic of this and in my opinion I think that you are extremely unfair as we could have resolve this amicably but you chose the social media route.
Therefore it make no sense to continue our business relationship any further.
Please note I am arranging for your braai stand to delivered to you on Monday , but after that please don’t call us ever again as your account with us is now closed and will not be opened again
I have asked Nicholas to shut down your VRN website on Monday morning as soon as he arranges for the transfer for the refund amount you paid for the website.
Please just let us all know by email to all the above email addresses if we must deliver it to the address that it was on the CourierDirect waybill or to your physical address
@Esquire Team
Please arrange for that braai stand to delivered on Monday and give me confirmation that it is done
Once again Thank you for your business in the past
We wish the best of luck with your business going forward
Regards
Mahomed Cassim
DF
Derrick F's updateReviewer Update
12 Feb 2017, 16:17Hello Derrick
Please Note that as per our conversation I have closed your Online account with us immediate effect , however your normal trading account is still active but will also be closed once we resolve the issue around order number ********** 2 and the payments allocations
I would like to thank you for your business for that last 4 Years , however as per your Hellopeter Post we feel that it was unfair that you did not give a chance to resolve the issue before going to a social media forum to post
Once again thank you your business
We wish the best of luck with your business going forward
Best Regards
Mahomed Cassim
DF
Derrick F's update12 Feb 2017, 16:17
Reviewer Update
Hello Derrick
Please Note that as per our conversation I have closed your Online account with us immediate effect , however your normal trading account is still active but will also be closed once we resolve the issue around order number ********** 2 and the payments allocations
I would like to thank you for your business for that last 4 Years , however as per your Hellopeter Post we feel that it was unfair that you did not give a chance to resolve the issue before going to a social media forum to post
Once again thank you your business
We wish the best of luck with your business going forward
Best Regards
Mahomed Cassim
DF
Derrick F's updateReviewer Update
12 Feb 2017, 16:18I asked you several times did you think it was fair to post on Hellopeter which you avoided answering ,only to find out from one of my friends that you posted on our Facebook page as well
Please ensure that you remove all our products and descriptions which is our copyright from your BidorBuy page and all platforms you market
Please give us your banking details so we can transfer your full refund you paid for the VRN site on Monday morning it make no sense to continue our business relationship any further. I have already closed your Online account and closed your business account
Also send us a ticket to where you like your domain to be transferred
Most importantly the issue that started this , please let us know where to deliver the Braai stand to your client’s or to your physical address -You have not answered this question
As I said in my previous email you purchased over 500 items from us with almost no issues yet one issue and we get slated like you did on two platforms that we know off
There is no need to convert the Hellopeter post as the new system they implemented does not do anything also the post remains there now forever not like the old system where it was removed after one year , so the damage is already done and cannot be rectified.
The irony to this is that , not once in all the years that my staff went out of their way to ensure that all your orders were delivered on time did you post a good remark about them on any platform , Johannes, Tahir , Nicholas , Irfhan all know you and were shocked also disappointed that you could do something like this because they always gave you priority and even accommodated your requested to have items delivered to your client even though our system was never to work like that (dropshippng)
Regards
Mahomed
DF
Derrick F's update12 Feb 2017, 16:18
Reviewer Update
I asked you several times did you think it was fair to post on Hellopeter which you avoided answering ,only to find out from one of my friends that you posted on our Facebook page as well
Please ensure that you remove all our products and descriptions which is our copyright from your BidorBuy page and all platforms you market
Please give us your banking details so we can transfer your full refund you paid for the VRN site on Monday morning it make no sense to continue our business relationship any further. I have already closed your Online account and closed your business account
Also send us a ticket to where you like your domain to be transferred
Most importantly the issue that started this , please let us know where to deliver the Braai stand to your client’s or to your physical address -You have not answered this question
As I said in my previous email you purchased over 500 items from us with almost no issues yet one issue and we get slated like you did on two platforms that we know off
There is no need to convert the Hellopeter post as the new system they implemented does not do anything also the post remains there now forever not like the old system where it was removed after one year , so the damage is already done and cannot be rectified.
The irony to this is that , not once in all the years that my staff went out of their way to ensure that all your orders were delivered on time did you post a good remark about them on any platform , Johannes, Tahir , Nicholas , Irfhan all know you and were shocked also disappointed that you could do something like this because they always gave you priority and even accommodated your requested to have items delivered to your client even though our system was never to work like that (dropshippng)
Regards
Mahomed