1 reviews | Active since Aug 2015
Report on hellopeter & esquire close your account
I recently reported Esquire since they would not assist with a broken product, despite waiting a month. Soon after reporting it here, the issue was resolved and since I did not want to change my feeling around this issue on Hellopeter, they restricted/closed my account. I can now not buy from Esquire as a result of this. <br> <br> Surely this is unconstitutional and breaches many acts. I feel victimized and offended by this action since I merely raised an issue regarding their service levels, which was supposed to have been an eye opener to management since they are not always aware of such issues. In stead Illiyas informed me they cannot sell to me until I change things on Hellopeter. I will not be threatened in such fashion, since I have freedom of speach and other rights protecting me under the same constitution as Esquire.<br> <br> I am raising this on Hellopeter again to see how management responds to this before raising this experience with many other business owners, whom also buys from Esquire nationwide. <br> If Esquire have to close their doors due to bad managerial decisions/actions, it would be on their own hands.<br> <br> Awaiting your response
Our response is clear and hopefully straight forward, you brought this to our attention by posting on a public forum instead of raising this at Head Office and asking to speak to a senior manager, but when we saw your post we in fact took urgent action to ensure that the product, which was clearly damaged by your company Super Gadgets T/A Supertonics. Whereby it was still exchanged and a new TV was given to you at our expense as our suppliers voided the warranty.
When we solved your scenario within a few days, all we requested that you acknowledge that fact on the same public forum. You then said you were unable to do so as you could not remember your User name and password, we find this odd and contradictory as you have just posted this post on the... same ...public...forum... with the same User Name
We are aware that you have tried several times to re-open your account and we are baffled by this as Esquire is obviously are not the kind of company that can service you in the manner in which you want, therefore we closed your account and it will not be re-opened
Regards
Richard Watters
Best regards,
Our response is clear and hopefully straight forward, you brought this to our attention by posting on a public forum instead of raising this at Head Office and asking to speak to a senior manager, but when we saw your post we in fact took urgent action to ensure that the product, which was clearly damaged by your company Super Gadgets T/A Supertonics. Whereby it was still exchanged and a new TV was given to you at our expense as our suppliers voided the warranty.
When we solved your scenario within a few days, all we requested that you acknowledge that fact on the same public forum. You then said you were unable to do so as you could not remember your User name and password, we find this odd and contradictory as you have just posted this post on the... same ...public...forum... with the same User Name
We are aware that you have tried several times to re-open your account and we are baffled by this as Esquire is obviously are not the kind of company that can service you in the manner in which you want, therefore we closed your account and it will not be re-opened
Regards
Richard Watters
Best regards,