Horrible After Purchase Service!!!

<p>Ok so in short. I bought a Router October of LAST YEAR... The router worked for about 2 months, after which it stopped working. Unfortunately my client was away until January so I could only get the router in January and take it through to esquire's offices in Midrand.</p> <p> </p> <p>This is where it gets interesting, because when I got there, I was told there is no one there to check out the router, the tech will only be back Friday (this was Wednesday), So this now meant, my client was without a router from Wednesday to Friday already (they were quite iritated already with me about this)..<br /><br />Then friday came and went with no feedback. When I called the Tech was still not back. Promissed to get back to me by monday. Monday came and went. Eventually the next week friday I got a hold of him and he said they are inspecting the router now... Another week later I was notified that the router will be sent back to me after being fixed.<br />At my own cost ofcourse, because I did not drive 40KM to deliver it the first time. But I paid for the delivery and when I got it. I immediately went to install the router at my client's office, but to my supprise it was not working still.<br />IT had the EXACT same issue as when I booked it in.<br /><br />I again had to pay for the router to be taken back to esquire and refused to take another repair as the issue is because of hardware that was faulty, and I already suffered shame when the "Fixed" router did not work after weeks of waiting...</p> <p> </p> <p>Eventually I called and spoke to several supervisors and agents who all just talk in circles telling me they will get back to me and never does.</p> <p> </p> <p>It is now more May already and I still don't have a router. I actually replaced the other router at my own expense because I saw what was coming...</p> <p>The worst part is, it is not the first time... I have to return about 70% of hardware I purchase there that never worked and have to be replaced... It is always the same problem with them...</p> <p> </p> <p>I have to this day not received a new router or a refund. Doubt they will as they don't give a **** after the sale is made.</p>