False advertising
I bought an external (ADATA HV611) from Esquire through their online shop. The adverti*****t says in the product overview:<br> \A removable smart cover provides a convenient and novel way to store the transmission cable. "I did not get the cover. <br> After a few emails with my sales person"
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Esquire Technologies's replyOfficial
25 Nov 2015, 13:00Hello JeanTheNinja,
We do apologise for the delay in the communication to you but as you heard from the manufacturer, this was not Esquire's fault but the mistake was on their website and them not shipping the item to South Africa when they said they would.
As per the terms of the Consumer protection Act (CPA), we will gladly take the item back for a full refund.
Kindly return the item to your closest Esquire Branch.
Regards
Richard Watters
We do apologise for the delay in the communication to you but as you heard from the manufacturer, this was not Esquire's fault but the mistake was on their website and them not shipping the item to South Africa when they said they would.
As per the terms of the Consumer protection Act (CPA), we will gladly take the item back for a full refund.
Kindly return the item to your closest Esquire Branch.
Regards
Richard Watters
Best regards,
Esquire Technologies's reply25 Nov 2015, 13:00
Official
Hello JeanTheNinja,
We do apologise for the delay in the communication to you but as you heard from the manufacturer, this was not Esquire's fault but the mistake was on their website and them not shipping the item to South Africa when they said they would.
As per the terms of the Consumer protection Act (CPA), we will gladly take the item back for a full refund.
Kindly return the item to your closest Esquire Branch.
Regards
Richard Watters
We do apologise for the delay in the communication to you but as you heard from the manufacturer, this was not Esquire's fault but the mistake was on their website and them not shipping the item to South Africa when they said they would.
As per the terms of the Consumer protection Act (CPA), we will gladly take the item back for a full refund.
Kindly return the item to your closest Esquire Branch.
Regards
Richard Watters
Best regards,