1 reviews | Active since Jul 2011
Arctic Bluetooth Speakers are utter *******.
More than a year ago I bought 2 x S111 Arctic Bluetooth speakers One was white, the other black. <br> <br> The white one was for myself and the black one for a client. Both of those speakers broke within 3 months. <br> After they were replaced mine never gave any more problems. the black one never lasted more than a week but due to the distance that needs to be traveled to return it several weeks went by before I could go to PE again. The black speakers were handed in and repaired/replaced only to break a week later. This happened 5 times and as a result my client has become extremely agitated and frustrated with me. Each and every time it is the exact same fault that occurred <br> <br> It was sent in for repairs in Dec last year and now the warranty has expired. These speakers has been in for repairs far longer than the client could have any use from them and I have no idea what else to do in order to get a functional pair of bluetooth speakers that won't die as soon as the client looks at them.<br> <br> I'm writing this out of utter hopelessness and frustration as my good name is now tarnished by this ****py speakers that just can't get fixed no matter what.
We apologise for the inconvenience this may have caused your client, however we should point out that as per our records some of the information you provided is not correct.
According to our records the black speakers were booked in only two times and not five as you mentioned and both times the items are exchanged for a brand new set- Please check your facts with your staff or your own records.
The white speakers as you mentioned were only returned once and after being exchanged for a new set are still working today, as per your post.
We have sold a few thousand of these units and found the quality to be of a high standard as we have had less than 0.05% return rate which is one of the lowest return rate on any product or brand
Our branch also notes that at no stage was a credit requested from you on this item during the warranty period which is also part of our policy if your client was unhappy with the item.
If you would like us to quote you on a repair/exchange of the unit now that the warranty period has expired, we would be happy to do so.
Regards
Richard Watters
We apologise for the inconvenience this may have caused your client, however we should point out that as per our records some of the information you provided is not correct.
According to our records the black speakers were booked in only two times and not five as you mentioned and both times the items are exchanged for a brand new set- Please check your facts with your staff or your own records.
The white speakers as you mentioned were only returned once and after being exchanged for a new set are still working today, as per your post.
We have sold a few thousand of these units and found the quality to be of a high standard as we have had less than 0.05% return rate which is one of the lowest return rate on any product or brand
Our branch also notes that at no stage was a credit requested from you on this item during the warranty period which is also part of our policy if your client was unhappy with the item.
If you would like us to quote you on a repair/exchange of the unit now that the warranty period has expired, we would be happy to do so.
Regards
Richard Watters