Bad sevice

<p> I Suzan Putuka together with my husband made bookings at Epior Lodge for the period of 29 April to 01 Many 2016 two nights. We paid an amount of R1398,00 which we deposited at Absa Bank on the 28 April 2016 to Espior Lodge account. On our arrival to the lodge, we were told that we have to share a toilet and a bath (bathroom) with other guests of which we were never told when we did the bookings. The Lodge was very ***** and it was even dirty. When we raised our concerns with the owner, she told us to **** off if we are not happy about the accommodation, she was so rude shouting and banging the table and we were not even fighting or anything. We then told her that since well your telling us to leave your place can we have our money back, she refused and said we will never get our money back. We then asked for her to give us her lodge policy that states that we are not entitled for a certain percentage of our money back, she didn't even have the policy and in our case its worse because she is the one who chased us away. For the sake of peace and our safety we then left the Lodge like we were told, we were really disturbed by the treatment we had and we then to looked for other accommodation somewhere and pay again. The address of the Lodge is as follow: Espior Lodge 18 Walden Lane Alan manor Johannesburg 2091 Contact ***/***/***</p>