Pathetic customer service

Hi there

I am sending this mail as customer is upset , feels disrespected and humiliated. Yesterday the 13th September 2017, I went to one of your branch that is "supposed" new, fresh and energy driven at 9:00 am at princes crossing Roodepoort. I spoke to an assistant manager his name is Niel van de Merwe( pardon me if I spelt it incorrectly).The man was arrogant with a pathetic customer service after a week ago to be be precise. I went there a week ago on the 3/9/2017 to buy hamper 19, apparently they were out of stock. I then asked for a raincheck, I was given this paper that I attached on this mail. According to our agreement, Niel was supposed to order hampers for me so that I don't have to go Hiddleburg because I live right in Roodepoort. A week passed n three days passed by no one called me for a feedback. Yesterday I went there and spoke to him. I asked what is happening with hamper 19, he said he there is no stock and he cancelled the order, I then asked but how do you cancel the order when you promised to order hampers for me. From of communication from Niel did not sound like it was from a manager, how did this guy get this job ? He said to me and I qoute " we get orders from Hiddleburg if you wanna go to there be my guessed, ooh and my name is Niel, check my name badge". To me I wasn't just disappointed as a customer who is running a business, I was disrespected because that sounded like "You are waiting my time, I run the store and I have better things to do", to a point where I felt like it had something to do with race because there was a white lady with him. As a matter of fact, he even said to me "I run the store". The last thing , I called customer service trying to complain. I spoke to Nthabiseng with this matter and asked to for the regional manages's email address the same day and she also promised empty eggs. Eskort manufacturers quality food, I rely on it as a business man, but the stuff they hire, I am afraid to say they don't deserve their jobs. This won't end here I am taking it feather