IM
Itumeleng M
1 reviews | Active since Mar 2018
05 Feb 2026, 12:45
Eskort Xavier
Bought a hamper and I was not impressed with the contents. The french polony started going off within a few days, the Vienna's tasted extremely bad. Dissapointed because I've had good encounters with their products. I guess it was just products that we're about to go off anyway
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Eskort's replyOfficial
10 Feb 2026, 13:11Hi Itumeleng, We’re very sorry to hear about your experience and truly apologise for the disappointment caused. This is certainly not the quality we aim to deliver, especially for a customer who has had positive experiences with our products before.
Thank you for bringing this to our attention. Please be assured that your concerns have been escalated to the relevant teams for investigation, as product quality and safety are extremely important to us. We appreciate your feedback and the opportunity to address this matter, and we apologise again for the inconvenience caused.
Kind regards,
Eskort Customer Care Team
Eskort Customer Care Team
Eskort's reply10 Feb 2026, 13:11
Official
Hi Itumeleng, We’re very sorry to hear about your experience and truly apologise for the disappointment caused. This is certainly not the quality we aim to deliver, especially for a customer who has had positive experiences with our products before.
Thank you for bringing this to our attention. Please be assured that your concerns have been escalated to the relevant teams for investigation, as product quality and safety are extremely important to us. We appreciate your feedback and the opportunity to address this matter, and we apologise again for the inconvenience caused.
Kind regards,
Eskort Customer Care Team
Eskort Customer Care Team